Delivery
In normal circumstances we commit to despatch your order within 1 working day of order receipt.
Most England, Wales and Central Scotland orders are delivered within 24 hours of despatch but in some circumstances may take up to 72 hours.
Orders for the Scottish Highlands, Islands, Hebrides, Isle of Man, Channel and Scilly Isles and Northern Ireland will take between 3-5 days depending upon location.
Delivery Address
You can choose to have your goods delivered to an address which is different from the billing address when prompted during the checkout process.
If the address you have provided is incorrect, the order is usually returned to us by the carrier. Please double check your delivery address carefully when placing the order.
Delivery Status and tracking your order
We will send you a confirmation email to tell you when your order has been placed and then a further email with a tracking link when the goods have been despatched. If your order has not been received within the timescale mentioned above please contact us by phone or email.
Delivery Problems
If the goods you have ordered are damaged, faulty, incomplete or incorrect, let us know within 14 days of receiving your order and we will arrange to have the products collected and replacements sent out free of charge.
The carriers we use require a signature for all parcels. If the carrier is unsuccessful in delivering your order on the first attempt they will leave a card and contact number for you to rearrange the delivery. If the order is not delivered after a period the goods will be returned to us.
Returns
If the goods you have ordered are unsuitable for any reason we will credit you in full provided you return the goods to us in re saleable condition within 30 days of delivery. Please contact sales@coburn.co.uk for an RMA number prior to returning.
Delivery charges (Excl VAT)
A flat rate of £5.00 applies to all orders in Mainland England & Wales
An additional supplement is applied to orders under the the minimum order value shown in the table below:
| DELIVERY ZONE | MIN. VALUE OF ORDER |
SUPPLEMENT FOR ORDERS BELOW MINIMUM VALUE |
| Mainland England and Wales | £100 | £8.00 + £5.00 flat rate |
| Central Scotland | £150 | £13.00 + £5.00 flat rate |
| Scottish Highlands and Northern Ireland | No minimum value | £48.00 flat rate |
| Scottish Islands, Hebrides | No minimum value | £75.00 flat rate |
| Isle of Man | No minimum value | £75.00 flat rate |
| Channel and Scilly Isles | No minimum value | £75.00 flat rate |
