Following the Government’s advice our warehouse will be closed as of Tuesday 24th March so no orders will be processed and any orders placed will be held until we can resume business.
Our phone line and email remain unaffected while all of our office staff are working from home until Tuesday 31st March, after this date our emails will continue to be monitored so we will reply to all enquiries as soon as we can.
Alongside many others, we take the health of our staff, customers and suppliers very seriously, we will closely monitor the situation and will follow the advice given to ensure we only return to business once it is safe to do so.
Thank you for your understanding during this time.

Closure Type
Door Material
Fitting Position

Delivery and Returns – Web orders only


In normal circumstances we commit to despatch your order within 1 working day of order receipt.
Most England, Wales and Central Scotland orders are delivered within 24 hours of despatch but in some circumstances may take up to 72 hours.
Orders for the Scottish Highlands, Islands, Hebrides, Isle of Man, Channel and Scilly Isles and Northern Ireland will take between 3-5 days depending upon location.


Delivery Address

You can choose to have your goods delivered to an address which is different from the billing address when prompted during the checkout process.
If the address you have provided is incorrect, the order is usually returned to us by the carrier. Please double check your delivery address carefully when placing the order.


Delivery Status and tracking your order

We will send you a confirmation email to tell you when your order has been placed and then a further email with a tracking link when the goods have been despatched. If your order has not been received within the timescale mentioned above please contact us by phone or email.


Delivery Problems

If the goods you have ordered are damaged, faulty, incomplete or incorrect, let us know within 14 days of receiving your order and we will arrange to have the products collected and replacements sent out free of charge.
The carriers we use require a signature for all parcels. If the carrier is unsuccessful in delivering your order on the first attempt they will leave a card and contact number for you to rearrange the delivery. If the order is not delivered after a period the goods will be returned to us.



If the goods you have ordered are unsuitable for any reason we will credit you in full provided you return the goods to us in re saleable condition within 30 days of delivery. Please contact for an RMA number prior to returning.


Delivery charges (Excl VAT)

Mainland England and Wales £50.00 £6.75
Central Scotland £75.00 £8.90
Scottish Highlands and Northern Ireland £280.00 £35.00
Scottish Islands, Hebrides £350.00 £45.00
Isle of Man £450.00 £60.00
Channel and Scilly Isles £350.00 £45.00

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